INJURY INFORMATION
Uber, Lyft & rideshare accidents
Whether you were a passenger, another driver or someone outside the vehicle, start with the trip and collision details you know. You do not need to work out the insurance arrangement before requesting a conversation.
Let’s hear your story.
A few details are enough to start.
Your role and the trip details matter
Explain whether you booked the ride, were accompanying the passenger, were driving, or were hit while walking or cycling. Identify the platform if you know it. Save the trip receipt, pickup and destination details, driver name and vehicle information from your account. If you were not the passenger, simply say what makes you believe the vehicle was being used for rideshare work.
Note whether the driver appeared to be waiting for a request, collecting a passenger or carrying a passenger. Do not guess about app activity you could not see. The timeline gives a lawyer a clearer starting point for reviewing the relevant insurance policies.
Save the app record as well as the crash record
Keep the platform's incident confirmation and support messages with the police report information. Preserve original screenshots showing the date and trip identifier. Record the time and location of the impact separately from the scheduled pickup time. A destination receipt alone may not explain where the collision happened.
If there were multiple passengers, note their names and contact details with their permission. Save any photos you already have, but do not post another person's injury information publicly. A short summary is enough for our initial form; account passwords and complete medical records are not needed.
Keep each claim number organized
You may receive correspondence from more than one insurance company. Put the insurer, claim number and adjuster's contact information on separate lines so calls and documents are not mixed together. Tell a lawyer about any request to sign a release, give a recorded statement or accept payment.
A platform's support ticket and an insurance claim are different records. Ask who is actually handling the injury inquiry and whether further reporting is needed. Do not assume that reporting inside an app resolves every insurance obligation or legal deadline.
Prepare questions about the next step
Ask a lawyer how your role in the trip affects the review, which policy documents are needed, and how disputed app activity would be investigated. If you were driving for more than one platform, explain that clearly. If the incident involved delivery work rather than passenger transport, say so at the start.
Keep track of treatment visits, missed work and transport costs in your own folder. Share a brief description of the impact on your daily routine during intake. The legal assessment and any decision to accept representation remain with the lawyer.
Common questions
Can passengers start an inquiry?
Yes. Tell us you were a passenger and whether you booked the ride. Keep the trip receipt if available.
What if I was in another vehicle?
You can still describe the incident. Explain your role and the basis for identifying the other vehicle as a rideshare vehicle.
Does an app incident report mean a lawyer is handling my case?
No. App support, insurance reporting and hiring a lawyer are separate steps. Confirm who is responsible for each next action.
Continue with the information you need
Start with a short inquiry
Share the incident location, general injury and a way to reach you. Our intake team clarifies the basics and explains any proposed handoff. A lawyer makes their own decision about acceptance and representation.
For immediate danger or a medical emergency, contact emergency services. Seek legal advice promptly about deadlines; an inquiry does not pause them.
Request a callbackUpdated November 2, 2026 · General preparation information from Personal Injury Pal. Not an individual legal or medical assessment. Resource: California Courts: general injury-case considerations (California-specific).
Start with what happened.
You do not need to know the legal name for your injury.